1. Who We Are

Pipsqueak Pet Services (“we”, “us”, “our”) provides pet care services including walking, day care, overnight boarding, transport, and drop-in visits. For the purposes of UK GDPR and the Data Protection Act 2018, we are the data controller responsible for your personal information.

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2. Information We Collect

We collect:

• Your name and contact details (such as phone number and email address).

• Information about your pets, including health and behaviour, where necessary to provide safe care.

• Enquiry details you provide when contacting us.

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3. How We Use Your Information

We use your personal data to:

• Respond to enquiries.

• Provide agreed pet care services.

• Send updates or confirmations about services.

• Maintain records for insurance, safety, and legal requirements.

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4. Lawful Basis for Processing

We process your data under the following lawful bases:

• Consent: when you enquire and agree to us storing your details.

• Contract: when we need the information to deliver services you’ve agreed with us.

• Legal obligations: when required for insurance or record-keeping.

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5. Storage and Security

Data is stored securely through Wix (our website host) and our email provider.

We take reasonable measures to protect your data against loss, misuse, or unauthorised access.

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6. Retention of Data

Enquiry details are kept for up to 12 months.

Records relating to services provided may be retained for up to 7 years to comply with insurance and legal obligations.

After this time, your data will be securely deleted.

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7. Sharing Information

We do not sell or share your personal data with third parties.
We use trusted third-party providers (such as Wix for website hosting and email services) who process data on our behalf under secure conditions.

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8. Your Rights

Under UK GDPR you have the right to:

• Access the data we hold about you.

• Request corrections if your data is inaccurate.

• Request deletion of your data (where legally possible).

• Withdraw your consent at any time.

To exercise your rights, please email pipsqueakpetservices@icloud.com

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9. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page.